Website terms, customer information, policies and public statements

Policies

This page brings together BDC agri’s key website terms, customer information, policies and public statements.

Some documents are available to download as PDFs because they set out the terms that apply to using the website, working with BDC agri or buying products through BDC agri. Other areas are covered by short public statements because the full policies, procedures or internal working documents are managed internally rather than published in full.

BDC agri works with business customers and suppliers. We do not sell directly to consumers through the website.

For questions about anything on this page, or to request further information, please use the Contact Page.

Documents Available to Download

The following documents are available to download as PDFs:

Cookie Policy: Explains how cookies and similar technologies are used on the BDC agri website.

Privacy Notice: Explains how BDC agri collects, uses and protects personal data.

Returns Policy: Explains how BDC agri handles product return requests for business-to-business supply arrangements.

Terms of Business: Sets out the basis on which BDC agri supplies, arranges or brokers products for business customers. This includes direct supply arrangements, where the customer contracts with BDC agri, and brokered arrangements, where the customer contracts with the relevant supplier.

Complaints Statement

BDC agri aims to handle complaints fairly, promptly and appropriately.

Where a customer, supplier or other business contact raises a concern, BDC agri will review the issue, consider the relevant information and take appropriate action. This may include investigating the matter internally, liaising with relevant suppliers or logistics providers, agreeing corrective action, or updating internal records where required.

Complaints may relate to product quality, delivery, documentation, customer service, business conduct or other matters connected with BDC agri’s products or services.

To raise a complaint or request further information about how complaints are handled, please use the Contact Page.

Data Protection Complaints Statement

BDC agri is committed to handling personal data responsibly and in accordance with applicable data protection requirements.

If someone has a concern about how their personal data has been used, stored, shared or protected, BDC agri will review the concern and respond appropriately.

Data protection concerns may include questions about access to personal data, correction of inaccurate information, deletion requests, marketing preferences or other privacy-related matters.

Further information about how BDC agri handles personal data is available in the Privacy Notice.

To raise a data protection concern or request further information, please use the Contact Page.

Modern Slavery Statement

BDC agri does not tolerate modern slavery, forced labour, human trafficking or exploitation in its business or supply chain.

BDC agri works with business customers and suppliers and expects those it works with to operate responsibly, ethically and lawfully. Where concerns are identified, BDC agri will review the matter and take appropriate action.

BDC agri maintains internal guidance on modern slavery and responsible business conduct.

To request further information, please use the Contact Page.

Product Recall & Product Safety Statement

BDC agri takes product safety, quality and traceability seriously.

Where an actual or suspected product safety, quality, contamination, labelling, specification or compliance issue is identified, BDC agri will review the matter and take appropriate action.

This may include asking customers, suppliers or logistics partners to hold, quarantine, return, withdraw, recall, destroy or otherwise control affected products.

BDC agri maintains an internal Product Recall Policy to support the handling of product recall, withdrawal and corrective action processes.

Customers and suppliers should not continue to use, sell, mix, distribute, dispose of or return affected products where BDC agri or the relevant supplier has instructed them to hold, quarantine or await further instructions.

To report a product safety, quality or recall concern, please use the Contact Page.

Anti-Bribery & Business Conduct Statement

BDC agri is committed to conducting business honestly, fairly and responsibly.

BDC agri does not tolerate bribery, corruption, fraud or improper business conduct. Business relationships should be managed transparently and decisions should be made on legitimate commercial, operational and quality grounds.

BDC agri maintains internal guidance on anti-bribery, corruption and business conduct.

To raise a concern or request further information, please use the Contact Page.

Further Information

For questions about any BDC agri policy, statement, procedure or customer-facing document, please use the Contact Page.

Unit 70, Hunthay Business Park, Hunthay Farm, Axminster, Devon EX13 5RJ UK 07801 308054